SBS has relied on Diplomat Travel for over 3 years to provide travel assistance to our large group of engineers whose work requires weekly travel.

 

An invaluable addition to the support services SBS provides its employees, Diplomat offers flexibility that also allows us to meet our customers’ needs on a 24x7 basis. Diplomat’s responsiveness, partnership and customer service are unparalleled and their exceptionally skilled travel agents work much like an extension of our own organization.

 

Savings due to Diplomat’s knowledge of and relationships within the travel industry have made the daily use of their services a cost saving choice for SBS. As travel costs are constantly on the rise, Diplomat has consistently provided cost-conscious travel options that are both in compliance with our internal policies considerate of the comfort and convenience of our travelers.

 

In addition to the significant benefit Diplomat provides to SBS’ ongoing operations and bottom line, they offer exceptional customer service. Our executive team has extremely high expectations with respect to their travel coordination and they have expressed nothing but satisfaction with the travel assistance they have received from Diplomat.

 

Diplomat Travel is the most knowledgeable, efficient and courteous group of travel consultants I have encountered in over 30 years of international travel. They quickly and effectively deal with last minute schedule changes or emergencies caused by bad weather, broken aircraft, or cancelled flights. A real pleasure to work with.

 

I am an employee of Avenge Inc. and have been using your services extensively for several years. I recently had to book flights to the middle east and wanted to upgrade the first leg with mileage. The long and short of it is that Ms Nina Ram put forth a lot of effort and offered several options. Then followed up two days later when a confirmed seat opened up on another flight. I know you are all very busy and it would have been transparent to me if she had simply let me take my chances on standby. She did not and it made my trip much more pleasant. I have received good service from all of your agents and in no way want to detract from their performance....simply want you to know that Nina went over and above and I appreciate it.

 

Thanks again for your help in getting me out of Boston a couple weeks ago. I much appreciated the early, direct flight to Chicago that you got for me when the United CSR could only get me later, non-direct flights on alternative airlines. And thanks for getting me the Hilton airport booking. By the time I got there late in the day, they were turning people away because so many flights had been canceled.

 

I’ve been a Diplomat client for 12 years. After I started my own business in 1995, it never occurred to me to attempt my difficult domestic and international travel schedule without their help and I’ve never regretted that decision.

 

Anybody with a computer can make a simple reservation that’s okay if everything goes according to plan. But how often does that happen in real life, especially with the airlines in their current state? Diplomat has gotten me out of more jams than I can count – including getting me back from Europe after 9/11 – and get the airlines’ attention when there’s a problem. Around here, she’s “the Sainted Katie” for a reason.