- Senior Corporate Consultants
- Over 25 years average industry experience
- Average tenure with Diplomat exceeds 11 years
- Dedicated to clients and passionate about ability to excel
- Calls answered by a Live Consultant during normal business hours, not an Automated Telephone Attendant.
- Corporate Accounts are assigned to specific consultants so they become very familiar with the account’s travel policies and preferences.
- Staff is extremely versed in business travel needs and issues as it has been the makeup of their professional career for many years.
- Entire staff works in the Headquarters Office, not from home-based desks. This allows a dedicated team environment available to provided additional support when necessary.
- On-going advocates for the client, especially when circumstances necessitate travel changes, cancellations, airline schedule changes, weather or emergency issues.
- Empowered with full authority to tackle and resolve any issue.
- Diplomat is not a reservation center. Phone calls are not monitored and calls are not limited to average call time.
- After Hours Travelers Assistance (fee to use this service)
- Visa & Passport Processing – Diplomat will provide visa and passport information to our clients, however the cost for document processing and government fees will be the client’s responsibility.
At Diplomat we strive daily to help you manage your travel by adding value and increasing savings through these highly effective practices:
- Ticket Preservation – While the latest airline regulations generally stipulate a “use it or lose it” policy on unused, non-refundable tickets, we’ve developed programs that allow us to protect and maximize your ticket value.
- Price Reduction by Exchange
- Price Reduction by Refund or Void
- Fare Match Waiver
- Unused Electronic Ticket Tracking
- Consolidator Tickets
- Our corporate booking engine, CorpXpress, which is a powerful online and policy compliant reservation tool.
- Online reporting system, Web Man provides a convenient tool to follow and track revenue reporting activity.
- Detailed Reporting – In order to give you an accurate account of your travel activities and the total savings, Diplomat can periodically provide reports summarizing your key travel statistics including complete analysis of your airfare, car rental and hotel usage. We also provide reports of unused, non-refundable tickets to assist you in managing these funds.
- Technology driven and adaptive to the latest enhancements to better serve our clients.
- One of only six agencies in the mid-Atlantic region to receive this exclusive preferred status which offers additional benefits and savings to our clients.
- $32 Domestic reservations
- $38 International reservations
- $10 Refunds
- No Miscellaneous Charges
- No Charge for Courier Deliveries
- Negotiated Shuttle Fares (up to 50% off published fare) to New York & Boston.
- Worldwide Preferred-Rate Hotel Program offers up to 50% off rack rates at leading hotel chains, from budget to ultra-luxury properties around the world. Over 7,000+ hotels are offered in this program.
- Substantial Car Discounts through consortium affiliations.
- Ability to upgrade the status of frequent or VIP business travelers so they may enjoy the benefits of seating, upgrades, priority waitlist clearance, etc…
- Established in 1962, Diplomat has been servicing the corporate traveler for 45 years.
- Small business, woman-owned company
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Fairway Executive Center
Staff